FAQ

1. Do you offer international shipping?

Yes, we offer international shipping. Please note that international buyers (outside of Great Britain) are responsible for any customs duties, taxes, or import fees that may apply to their order. Can all customers in the US please use the contact form to get in touch before ordering to receive a quote on customs / import fees.

2. Are the items in your store pre-owned?

Yes, all the clothing items in our store are pre-owned unless otherwise specified in the product description. We carefully inspect each item for quality and authenticity before listing it for sale.

3. Do you accept returns or exchanges?

We do not accept returns or exchanges for items that do not fit or for international orders (outside of Great Britain). So please review product details carefully before making your purchase. If you have any questions or concerns, we're happy to assist you before you buy.

4. What is the condition of the pre-owned clothing?

We make sure to accurately describe the condition of each item in the product listing, including any signs of wear or imperfections. If you have any questions about an item's condition, feel free to reach out to us for more details.

5.  How do I know if an item will fit?

We provide detailed size information in each product listing. Please check the measurements and compare them with your own to ensure the best fit. If you're unsure, feel free to contact us for further guidance.

6. Are your items authentic?

Yes, all items are 100% authentic. We do not sell counterfeit products. Each piece is carefully vetted for authenticity before being listed for sale.

7. Are you associated with any of the brands you sell?

No, we are not affiliated with or endorsed by any of the brands we sell. We offer a curated selection of pre-owned clothing from various brands.

8. Can I get more information or photos of a product?

If you need additional details or more pictures of a specific item, feel free to contact us. We're happy to provide further information to ensure you’re confident in your purchase.

9. How long will it take to receive my order?

Processing times vary depending on your location, but most orders are shipped within 1-3 business days. Delivery times will depend on your shipping choice and destination.

10. I don’t see shipping to my location—what should I do?

If we don't currently offer shipping to your location, please don’t hesitate to contact us! We’re always happy to help and can explore adding your location as a shipping option. Simply reach out, and we'll work to accommodate your needs.

11. Do you accept payments in other currencies?

Our store is set to accept payments in the currency listed on the site. If you're an international customer, your payment method may convert the price to your local currency during checkout.

If your question has not been answered please use the link below to contact us

Contact Us